Damage Protection

Hire with confidence

Accidents can happen. That's why Damage Protection is included with every qualifying Captis hire.

You don't normally need to arrange separate hired-in equipment insurance.

For qualifying accidental damage during a hire, your total liability under Damage Protection is limited to a maximum of £175 for that hire.

A £175 refundable deposit is taken with each hire as your accidental-damage excess and refunded after return if no amount is due under the Rental Terms & Conditions.                    

How it works

If you accidentally damage equipment while using it normally and you've taken reasonable care of it, our Damage Protection limits what you'll normally need to pay.

Damage costs £150 to repair?

You pay £150.

Damage costs £800 to repair?

You pay a maximum of £175.

Is the equipment accidentally damaged beyond economic repair?

Provided the damage qualifies for Damage Protection and you've complied with the Rental Terms & Conditions, your liability is normally limited to £175.

There are no forms to arrange separate equipment insurance before your hire.

How does the £175 deposit work?         

A £175 refundable deposit is taken with every hire.         

The deposit is the accidental-damage excess taken in advance for the hire. 

£175 is held during the hire and refunded after return.    

If the equipment and all supplied accessories are returned as agreed and no charge is due, the full deposit is refunded after the return has been checked and closed out. The refund will be processed by Captis within 1 working day of your order being closed out. Additional processing times for any monies to be returned once Captis has initiated the refund is subject to external payment providers / your own bank. 

If qualifying damage occurs, repair costs may be deducted from the deposit up to £175.       

The limit for qualifying accidental damage is £175. Loss, theft, non-return or misuse may create higher liability.   

What does Damage Protection cover?

Damage Protection is intended for genuine accidents during normal, permitted use of our equipment.

Examples could include accidentally dropping a lens, knocking equipment against something while shooting, or another unexpected accident despite taking reasonable care.

Damage Protection does not mean you can take unreasonable risks with the equipment.

We simply ask that you look after it as you would your own valuable camera equipment.

What isn't covered?

Damage Protection does not automatically limit your liability and apply in the same way to circumstances such as:

- deliberate or reckless damage;

- gross negligence or a serious failure to take reasonable care;

- loss or non-return of equipment;

- fraud or deliberate misrepresentation;

- lending or sub-hiring equipment without our permission;

- unauthorised dismantling, modification or repair;

- prohibited or unlawful use; or

- continuing to use damaged equipment where doing so causes further damage.

The full details are set out in our Rental Terms & Conditions.

What about theft?

If Captis equipment is stolen, contact us as soon as possible.

You should also report the theft promptly to the police and obtain a crime reference number.

The £175 accidental-damage excess does not automatically apply to theft.

How liability is dealt with will depend upon the circumstances, including whether reasonable precautions were taken to keep the equipment secure.

Full details are contained in our Rental Terms & Conditions.

What if something is damaged in transit?

When Captis sends equipment to you, we arrange the delivery.

When it's time to return it, we'll also provide the approved return method and instructions.

Provided you:

1. pack everything properly using the protective packaging supplied;

2. follow our return instructions;

3. hand the parcel to our nominated carrier or approved return location by the required time; and

4. keep your proof of return,

You won't normally be responsible simply because the courier subsequently loses or damages the parcel.

We arrange the delivery. We arrange the return. We take the normal courier transit risk.

If your own actions or packaging cause or materially contribute to damage, different provisions may apply.

What counts as normal wear and tear?

We don't expect equipment to come back looking untouched forever.

Minor cosmetic wear resulting from careful, normal use isn't something we'll charge you for.

Damage affecting the operation, value or future hireability of the equipment is different.

For example, significant impact damage, damaged optical glass or liquid ingress wouldn't normally be considered fair wear and tear.

Something happened. What should I do?

Don't panic and don't attempt a repair yourself.

Stop using the equipment if continuing could make the damage worse and contact Captis as soon as reasonably possible.

Tell us what happened and, where useful, send us photographs.

We'll explain what happens next.

We don't want customers hiding genuine accidents because they're worried about an unknown bill. That's exactly why our Damage Protection has a clear maximum excess for qualifying accidental damage.

The simple version

Damage Protection included

Maximum £175 excess for qualifying accidental damage.

£175 refundable deposit         

The excess is taken as a refundable deposit when you book and refunded in full after return if no amount is due.                                   

No separate hired-in equipment insurance normally required

Damage Protection is included with qualifying Captis hires.

Transit managed by Captis

Follow our return process and we take the normal courier transit risk.

Loss, theft, non-return and misuse are different

These are not automatically limited by the £175 accidental-damage excess. See our Rental Terms & Conditions for full details.

Damage Protection is subject to the Captis Rental Terms & Conditions. Damage Protection is intended as a contractual limitation of liability for qualifying accidental damage and is not presented as a general insurance policy.