Delivered to you. Easy to send back.

Captis is designed around simple UK-wide equipment hire.

We use tracked DPD delivery and return services, so there's no need to travel to a rental shop or arrange your own courier.

DPD delivery & return — £39.95

One straightforward charge covers the standard Captis delivery and return service.

No surprise return-delivery charge at the end of your hire.

How delivery works

1. Choose your equipment and dates

Select the equipment you'd like to hire and your required Hire Period.

We'll show availability and pricing before you checkout.

2. Pay online

Pay for your equipment hire and the £39.95 standard delivery-and-return service when booking.

If available, you can also choose our optional Damage Waiver.

3. We prepare your equipment

Before dispatch, Captis checks the equipment, records its condition and packs it securely for transport.

We include the accessories listed with your booking and everything you'll need to return it safely.

4. DPD delivers it

We'll send you tracking information so you can follow your delivery.

Where possible, we aim for your equipment to arrive before your Hire Period begins.

If we dispatch early and your equipment arrives before the first day of your Hire Period, you don't pay extra simply because it arrived early.

5. Enjoy your hire

Your Hire Period is shown on your Booking Confirmation.

Use the equipment, look after it and enjoy the shoot.

6. Pack it back up

At the end of your hire, place the equipment and all supplied accessories back into the protective packaging provided by Captis.

Follow the simple return instructions included with your booking.

7. Return with DPD

Use the Captis-arranged DPD return service.

Hand the parcel to the nominated DPD service or approved return location by the deadline shown in your return instructions.

Keep your return receipt until we've confirmed the equipment is safely back with us.

That's it.

When will my equipment arrive?

We aim to arrange delivery so that your equipment reaches you before or by the beginning of your Hire Period.

For example, if your three-day hire runs:

Friday → Sunday

we may arrange delivery on Thursday.

Thursday isn't an extra rental day. Your Hire Period still begins on Friday.

This gives you time to receive and familiarise yourself with the equipment before you need it.

What happens if DPD is late?

Courier delays occasionally happen.

If DPD fails to attempt delivery by the beginning of your Hire Period for reasons outside your control, contact us as soon as possible.

We'll work with you on an appropriate solution, which might include adjusting the Hire Period, rescheduling the booking or providing an appropriate refund.

If delivery is delayed because the delivery details supplied were incorrect, nobody was available where required, or a customer-requested diversion caused the delay, the original Hire Period will normally continue.

What happens if DPD loses or damages the equipment?

Captis arranges both the outbound and return journey.

For your return, provided you:

• use the protective packaging supplied;
• pack the equipment with reasonable care;
• follow our return instructions;
• hand it to the nominated carrier or approved return location on time; and
• keep your proof of return,

Normal courier transit risk sits with Captis.

You won't normally be charged simply because DPD subsequently loses or damages a correctly returned parcel.

If inappropriate packaging, failure to follow the return instructions or another action on your part causes or materially contributes to the loss or damage, this may be treated differently under our Rental Terms.

Do I need to buy my own return postage?

No.

Please don't arrange your own courier unless Captis specifically asks you to.

Our standard £39.95 delivery-and-return charge includes the Captis-arranged return service.

Keeping both journeys within our own delivery process lets us track the equipment and deal directly with the carrier if something goes wrong.

What packaging should I use?

Use the Captis packaging supplied with your hire.

Our equipment is dispatched in protective packaging designed to be reused for the return journey.

Please don't throw it away during your hire.

Before returning the parcel:

• make sure all equipment is present;
• replace lens and body caps;
• return hoods, collars, batteries, chargers and other supplied accessories;
• use the internal protective packaging as supplied;
• close the outer packaging securely; and
• follow any sealing or labelling instructions provided.

If you're unsure how to repack something, contact us before sending it.

What if I need the equipment for longer?

Contact us before your scheduled return deadline.

If nobody else has reserved the equipment, we may be able to extend your hire.

We'll confirm the additional price before agreeing the extension.

Please don't simply keep the equipment for longer without contacting us. Another customer may be waiting for it.

What happens if I return it late?

Late returns can affect the next customer's booking.

Where equipment is returned late without an agreed extension, we may charge a reasonable additional hire charge and any additional delivery costs caused by the delay.

If you think you're going to miss your return deadline, contact us as soon as possible.

We'll always prefer to solve the problem with you rather than discover afterwards that the equipment hasn't been returned.

Can I use another courier?

Not normally.

Captis controls the outbound and return delivery process so that we know where our equipment is and can manage the associated transit risk.

If you use another courier without our agreement, the normal Captis transit-risk arrangements may not apply.

Contact us first if there is a problem using the provided return service.

Can I collect equipment from Captis?

Not during the initial Captis launch.

We're currently a delivery-based rental service rather than a physical rental counter.

That lets us keep the process simple and concentrate on providing reliable UK-wide equipment hire.

We may introduce collection options in the future.

Where do you deliver?

During the MVP launch, Captis delivers within the United Kingdom, subject to carrier availability and any restrictions shown during checkout.

Some destinations or circumstances may require additional time or may not be available for standard delivery.

We don't currently offer international equipment hire.

The simple version

£39.95 standard DPD delivery & return

Tracked outbound and return journeys

We aim to deliver before your Hire Period begins

Protective reusable return packaging supplied

Captis arranges your return

Keep your DPD return receipt

Follow our return process and normal transit risk sits with us

Questions?

If something doesn't go to plan, contact us.

Whether it's a delayed delivery, a return problem, a damaged parcel or simply uncertainty about how to pack something, we'd much rather hear from you early so we can help.

Full contractual details are contained in the Captis Rental Terms & Conditions.