Delivery & Returns

Delivery & Returns

Delivered to you. Collected from you.

Captis is designed around simple UK-wide equipment hire.

We use tracked courier delivery and return collection, so there's no need to travel to a rental shop, arrange your own courier or pay a separate standard delivery and return charge.

Standard UK delivery & return collection — included

Your standard delivery and return collection are included within the Captis rental price.

No surprise delivery charge at checkout. No separate return charge at the end of your hire.

How delivery & return works

1. Choose your equipment and dates

Select the equipment you'd like to hire and your required Hire Period.

We'll show availability and pricing before you checkout.

2. Pay online

Pay for your equipment hire securely online.

Standard UK delivery and return collection are included in your rental price.

3. We prepare your equipment

Before dispatch, Captis checks the equipment, records its condition and packs it securely for transport.

We include the accessories listed with your booking, reusable protective packaging and everything you'll need to return it safely.

4. We deliver it

We'll send you tracking information so you can follow your delivery.

We normally schedule delivery so that your equipment is due to arrive at least one working day before your Hire Period begins.

If your equipment arrives before the first day of your Hire Period, you don't pay extra simply because it arrived early.

Receiving your delivery

An adult aged 18 or over must be available to accept delivery. For some shipments, Captis may use a courier service requiring an adult signature or age verification before the parcel is released. The person accepting the delivery may therefore be asked by the courier to provide suitable evidence of age.

5. Enjoy your hire

Your Hire Period is shown on your Booking Confirmation.

Use the equipment, look after it and enjoy the shoot.

6. Pack it back up

At the end of your hire, place the equipment and all supplied accessories back into the original reusable protective packaging provided by Captis.

Attach the prepaid return label supplied and follow the return instructions included with your booking.

7. We collect it

Unless otherwise agreed, we'll arrange courier collection from the original delivery address on the first working day after your Hire Period ends.

Please make sure the parcel is packed, labelled and ready for collection and that someone is available to hand it to the courier.

That's it.

When will my equipment arrive?

We normally schedule delivery so that your equipment is due to arrive at least one working day before your Hire Period begins.

For example, if your three-day hire runs:

Friday → Sunday

we would normally schedule your equipment to arrive by Thursday.

Thursday isn't an extra rental day. Your Hire Period still begins on Friday.

If your hire begins on a Saturday, Sunday or Monday, we'll normally account for the weekend when scheduling your delivery.

This gives you time to receive and familiarise yourself with the equipment before you need it.

Courier services can occasionally experience delays, so an expected delivery date isn't an absolute guarantee of third-party courier performance.

When will my equipment be collected?

Unless otherwise agreed, we'll arrange return collection from the original delivery address on the first working day after your Hire Period ends.

For example:

Hire Friday → Sunday
Equipment scheduled to arrive by Thursday → Hire Friday–Sunday → Collection Monday

Hire Saturday → Monday
Equipment scheduled to arrive by Friday → Hire Saturday–Monday → Collection Tuesday

If the next day is a weekend or applicable bank holiday, collection will normally move to the next working day.

The period between the end of your Hire Period and the arranged collection does not extend your paid Hire Period, provided you follow the agreed return arrangements.

You remain responsible for taking reasonable care of the equipment until it is handed to our nominated courier.

Do I need to be available for collection?

Yes.

Someone must be available at the original delivery address to hand the securely packed and labelled parcel to our courier on the arranged collection day.

This is an important part of the Captis return process and is highlighted before you complete your booking.

If you know there may be a problem with the planned collection, contact us as early as possible so we can discuss the available options.

What happens if the courier is late delivering my equipment?

Courier delays occasionally happen.

If our courier fails to attempt delivery by the beginning of your Hire Period for reasons outside your control, contact us as soon as possible.

We'll work with you on an appropriate solution, which might include adjusting the Hire Period, rescheduling the booking or providing an appropriate refund.

If delivery is delayed because the delivery details supplied were incorrect, nobody was available where required, or a customer-requested diversion caused the delay, the original Hire Period will normally continue.

What happens if the courier loses or damages the equipment?

Captis arranges both the outbound and return journey.

For your return, provided you:

use the original protective packaging supplied;
pack the equipment with reasonable care;
attach the supplied prepaid return label correctly;
follow our return instructions;
have the parcel ready for the arranged collection; and
hand it to our nominated courier,

normal courier transit risk sits with Captis once the correctly prepared parcel has been handed over.

You won't normally be charged simply because our nominated courier subsequently loses or damages a correctly returned parcel.

If inappropriate packaging, failure to follow the return instructions or another action on your part causes or materially contributes to the loss or damage, this may be treated differently under our Rental Terms.

Do I need to buy my own return postage?

No.

Please don't arrange your own courier unless Captis specifically asks you to.

Standard UK delivery and return collection are included in your rental price.

We'll provide the return arrangements and, where required, a prepaid return label.

Keeping both journeys within our own delivery process lets us track the equipment and deal directly with the carrier if something goes wrong.

What packaging should I use?

Use the original Captis packaging supplied with your hire.

Our equipment is dispatched in protective packaging designed to be reused for the return journey.

Please don't throw it away during your hire.

Before collection:

make sure all equipment is present;
replace lens and body caps;
return hoods, collars, batteries, chargers and other supplied accessories;
use the internal protective packaging as supplied;
close the outer packaging securely;
attach the supplied prepaid return label as instructed; and
have the parcel ready for collection.

If you're unsure how to repack something, contact us before your scheduled collection.

What if I miss the return collection?

If nobody is available when the courier attends, the parcel isn't ready, or another problem prevents collection, contact Captis as soon as possible.

We'll work with you to arrange the next appropriate return opportunity.

Where a collection is missed for a reason attributable to you, you may be responsible for reasonable additional courier costs and, where the delay continues, a reasonable additional hire charge.

If the collection fails for reasons outside your reasonable control, contact us and we'll arrange an appropriate solution.

What if I need the equipment for longer?

If nobody else has reserved the equipment, we may be able to extend your hire.

We'll confirm the additional price before agreeing the extension.

Please don't simply keep the equipment for longer without contacting us. Another customer may be waiting for it.

What happens if I return it late?

Late returns can affect the next customer's booking.

The normal Captis collection on the first working day after your Hire Period ends does not count as a late return.

Where equipment remains with you beyond the agreed return arrangements without an agreed extension, we may charge a reasonable additional hire charge and any reasonable additional courier costs caused by the delay.

If you think there will be a problem with your return, contact us as soon as possible.

We'll always prefer to solve the problem with you rather than discover afterwards that the equipment hasn't been returned.

Can I use another courier or return the equipment myself?

Not normally.

Captis controls the outbound and return delivery process so that we know where our equipment is and can manage the associated transit risk.

If you use another courier or return method without our agreement, the normal Captis transit-risk arrangements may not apply.

Can I collect equipment from Captis?

We're currently a delivery-based rental service rather than a physical rental counter.

That lets us keep the process simple and concentrate on providing reliable UK-wide equipment hire.

We may introduce collection options in the future.

Where do you deliver?

Captis delivers within the United Kingdom, subject to carrier availability and any restrictions shown during checkout.

Some destinations or circumstances may require additional time or may not be available for standard delivery.

We don't currently offer international equipment hire.

The simple version

Standard UK delivery & return collection included

Tracked outbound and return journeys

Equipment normally scheduled to arrive at least one working day before your hire

Protective reusable return packaging supplied

Prepaid return label supplied where required

Captis arranges collection from the original delivery address

Collection normally takes place on the first working day after your hire ends

Someone must be available to hand the parcel to the courier

Follow our return process and normal courier transit risk sits with us after handover

Questions?

If something doesn't go to plan, contact us.

Whether it's a delayed delivery, a collection problem, a damaged parcel or simply uncertainty about how to pack something, we'd much rather hear from you early so we can help.

Full contractual details are contained in the Captis Rental Terms & Conditions.