Terms & Conditions

Version 1.0 — September 2026

These Rental Terms & Conditions (“Terms”) apply when you hire photographic equipment from Captis Solutions Limited.

Please read them carefully before placing an order. By placing an order, you agree to these Terms.

Nothing in these Terms affects your statutory rights as a consumer.

1. About Captis

“Captis”, “we”, “us” and “our” mean Captis Solutions Limited.

“Customer”, “you” and “your” mean the person placing the order and hiring the Equipment.

“Equipment” means any camera, lens, accessory, case, battery, charger, cap, hood, collar, cable or other item supplied as part of your hire.

“Hire Period” means the period shown in your Booking Confirmation during which the Equipment is hired to you.

“Booking Confirmation” means our written confirmation that we have accepted your booking.

“Possession Period” means the period beginning when the Equipment is delivered to you and ending when it has been handed to Captis or our nominated carrier in accordance with the agreed return arrangements.

“Replacement Value” means the reasonable cost to Captis of replacing an item with the same model or, where that is not reasonably available, an equivalent item of similar specification and condition.

“Working Day” means Monday to Friday, excluding bank and public holidays in England and Wales.

2. Booking and formation of the contract

Submitting an order through our website is an offer to hire the selected Equipment from Captis.

Your booking is not guaranteed merely because an order has been submitted or payment has been authorised.

A contract is formed when Captis accepts your order and sends you a Booking Confirmation.

All bookings are subject to Equipment availability and any reasonable security or verification checks we consider appropriate.

We may decline an order before accepting it where, for example, Equipment is unavailable, payment cannot be authorised, information supplied appears inaccurate, or we reasonably consider additional verification necessary.

If we cannot fulfil a booking that we have already accepted, we will contact you as soon as reasonably practicable. Where appropriate, we may offer comparable replacement Equipment, alternative dates or a full refund for the affected Equipment.

You are not required to accept substitute Equipment.

Special requests

You may provide order notes or special requests during checkout or otherwise communicate requests to Captis.

We will take reasonable steps to consider and, where practicable, accommodate reasonable requests. However, submitting a request does not amend your booking or create a guaranteed delivery date, delivery time, collection time, service or other obligation unless Captis expressly confirms the request in writing.

3. Eligibility and verification

You must be aged 18 or over to place an order with Captis. By submitting an order, you confirm that you meet this requirement.

We may cancel or refuse an order where we reasonably believe that the person placing the order is under 18.

You must provide accurate and complete information when making a booking.

A £175 refundable deposit is taken at booking for each hire. This is the £175 accidental-damage excess taken in advance and held during the hire, as explained in section 10. Captis does not normally require identity documents for every booking.

However, we reserve the right to undertake reasonable fraud-prevention, identity, address or payment verification where a booking presents an increased risk.

We may request additional information before dispatch in appropriate circumstances.

Examples may include unusually high-value orders, discrepancies between billing and delivery information, temporary accommodation, unusual payment activity, short-notice bookings or other reasonable fraud or security concerns.

Any such request will be proportionate to the circumstances.

4. Prices and payment

The rental price, the £175 refundable deposit, any delivery or return charge where applicable and the total amount payable will be displayed before you place your order.

Unless otherwise stated, prices shown to consumers include any VAT that Captis is legally required to charge.

Captis currently requires payment in full when a booking is made.

Where Captis has not yet accepted the booking and subsequently declines it, any payment already collected will be refunded.

Standard UK delivery and return collection are included in the Equipment rental price unless otherwise stated during booking. A minimum Equipment rental value of £50 applies to each booking unless otherwise stated.

Where an additional delivery or return charge applies to a booking, it will be clearly displayed before you place your order.

Optional services selected by you will be separately identified.

5. Hire Period

Your Hire Period is shown in your Booking Confirmation.

The Equipment may arrive before the first day of your Hire Period. You will not be charged additional rental solely because Captis dispatches Equipment early to help ensure it arrives in time.

The period between early delivery and the beginning of your Hire Period does not extend the paid Hire Period, although your responsibilities for the Equipment apply throughout the Possession Period.

Similarly, where Captis arranges return collection on the first Working Day after the final day of your Hire Period, the period between the end of the Hire Period and the arranged collection does not itself constitute an extension of the paid Hire Period, provided you comply with the agreed return arrangements.

The Equipment remains the property of Captis or, where applicable, its lawful owner at all times.

You acquire no ownership rights in the Equipment.

You must not sell, sub-hire, lend, pledge, dispose of or otherwise transfer possession of the Equipment to another person without our prior written consent.

6. Delivery

Captis normally arranges tracked delivery using approved UK reputable carriers.

You must provide a complete and accurate delivery address and ensure that someone is available to receive the Equipment where required.

You must not deliberately redirect the Equipment to an unauthorised address or transfer possession to another person without our agreement.

Carrier tracking information may be provided directly by Captis or the carrier.

We will normally schedule delivery so that the Equipment is due to arrive at least one Working Day before the first day of your Hire Period. Where your Hire Period begins following a weekend or bank or public holiday, we will normally take those non-Working Days into account when scheduling delivery.

This earlier delivery forms part of our standard delivery process and does not extend the Hire Period or result in an additional rental charge.

We will take reasonable steps to dispatch the Equipment so that it arrives before or by the beginning of your Hire Period.

Courier services can occasionally experience delays outside our reasonable control.

If the carrier fails to attempt delivery by the start of the Hire Period for reasons not attributable to you, please contact us promptly. We will work with you to find a reasonable solution, which may include adjusting the Hire Period, rescheduling the booking or providing an appropriate refund.

An adult aged 18 or over must be available at the delivery address to accept the Equipment. Captis may use delivery services requiring an adult signature or age verification. Where such a service is used, the carrier may require the person accepting the parcel to provide suitable evidence of age before delivery is completed.

If delivery is delayed because nobody was available to receive the parcel, the address supplied was incorrect, or you requested a diversion which caused the delay, the original Hire Period will normally continue.

7. Checking the Equipment on arrival

Please inspect the Equipment promptly after delivery.

You should notify Captis as soon as reasonably practicable, and preferably within 24 hours, if:

• Equipment is missing;
• an accessory is missing;
• Equipment appears damaged;
• Equipment does not operate correctly; or
• its condition materially differs from that expected.

Where possible, stop using Equipment that appears damaged or develops a fault and contact us.

We will take reasonable steps to resolve genuine faults, which may include troubleshooting, replacement Equipment, adjustment of the Hire Period or an appropriate refund.

You will not be responsible for a pre-existing defect or damage that was present when the Equipment was supplied to you.

8. Your responsibility for the Equipment

During the Possession Period you must take reasonable care of the Equipment and take reasonable precautions against damage, loss and theft.

You must:

• use the Equipment for its intended purpose;
• follow relevant manufacturer instructions;
• keep it under your reasonable possession and control;
• protect it from avoidable impact, water, sand, excessive heat, extreme conditions and other foreseeable hazards;
• keep it secure when not in use;
• not leave it unattended in an obviously insecure location;
• not alter, dismantle or attempt unauthorised repairs;
• not remove or obscure serial numbers, asset labels or identifying marks;
• stop using Equipment if continuing to use it could cause further damage; and
• tell Captis promptly if Equipment is damaged, lost or stolen.

Fair cosmetic wear resulting from careful normal use is not chargeable.

Damage to optical glass, significant impact damage, liquid ingress and other damage affecting the operation, value or future hireability of Equipment will not normally constitute fair wear and tear.

9. Damage Protection Included

Unless expressly stated otherwise, qualifying Captis hires include Damage Protection.

Damage Protection is a contractual limitation of your liability to Captis for qualifying accidental damage to hired Equipment. It is not intended to give you a general insurance policy.

Subject to these Terms, where Equipment suffers accidental damage during normal permitted use and you have taken reasonable care of it, your liability for that incident will normally be limited to a maximum £175 accidental-damage excess.

Where the reasonable cost of repair is less than £175, you will normally only be liable for the lower amount.

Where qualifying accidental damage renders Equipment beyond economic repair, your liability will normally remain limited to £175 provided you have complied with these Terms and the damaged Equipment is returned to us and can be identified as the hired Equipment.

Damage Protection does not remove your obligation to take reasonable care of the Equipment.

Damage Protection does not normally apply where damage or loss results from:

• deliberate or reckless conduct;
• gross negligence or a serious failure to take reasonable care;
• unauthorised repair, modification or dismantling;
• misuse or use for an unlawful or prohibited purpose;
• knowingly continuing to use damaged or malfunctioning Equipment where doing so causes further damage;
• handing, lending or sub-hiring the Equipment to another person without permission;
• failure to follow reasonable operating or safety instructions;
• failure to return the Equipment;
• fraud or deliberate misrepresentation; or
• circumstances otherwise expressly excluded under these Terms.

Where Damage Protection does not apply, you may be responsible for the reasonable cost of repair or, where the Equipment cannot economically be repaired or returned, its reasonable Replacement Value.

10. £175 refundable deposit — your excess taken in advance

A £175 refundable deposit is taken at booking for each hire and held during the hire. This is your £175 accidental-damage excess taken in advance, not an additional damage charge.

If the Equipment and all supplied accessories are returned as agreed and no amount is due under these Terms, the £175 will be refunded in full after inspection and satisfactory close-out of yuour order. Any monies due will be refunded by Captis within 1 working day of your order being closed out. Additional processing times for any monies to be returned once Captis has initiated the refund is subject to external payment providers / your own bank. 

If qualifying accidental damage covered by section 9 occurs, the reasonable repair cost may be deducted from the deposit up to the maximum £175 excess. Any remaining balance will be refunded after inspection, provided no other amount is lawfully due under these Terms.

Where qualifying accidental damage renders Equipment beyond economic repair, the maximum £175 excess described in section 9 may be retained from the deposit. You will not be charged that excess again in addition to the amount retained.

Loss, theft, non-return, deliberate or reckless damage, gross negligence, misuse, fraud, unauthorised lending or sub-hiring, prohibited use and other excluded circumstances are treated separately under sections 9 and 11 and may result in liability above £175. The deposit does not cap liability in those circumstances.

11. Loss, theft and non-return

Loss, theft and non-return are treated differently from qualifying accidental damage.

You must notify Captis as soon as reasonably practicable if Equipment is lost or stolen.

Where theft has occurred, you must report it promptly to the police and provide Captis with the crime reference number and reasonable information concerning the circumstances.

The £175 accidental-damage limit does not apply to lost, stolen or unreturned Equipment. The £175 deposit does not cap your liability in those circumstances, and you may be liable for amounts above £175 as set out in this section.

Your liability will depend on the circumstances, including whether you complied with these Terms and took reasonable precautions to protect the Equipment.

Where Equipment is not returned and no applicable limitation of liability applies, Captis may seek to recover the reasonable Replacement Value of the Equipment together with other sums lawfully due under the contract.

If Equipment remains unreturned for seven days after it should have been handed to our nominated carrier, and you have neither provided a reasonable explanation nor agreed an extension with us, we may treat the Equipment as unreturned, take reasonable recovery action and, where appropriate, report the matter to the police.

Nothing in this section permits Captis to recover more than its lawful entitlement.

12. Returning Equipment

Unless otherwise agreed, Captis will arrange collection of the Equipment using our nominated return service or another reputable carrier.

Return collection will normally be arranged from the original delivery address on the first Working Day after your Hire Period ends.

Where the day immediately following the end of your Hire Period is a Saturday, Sunday, bank holiday or public holiday, collection will normally take place on the next Working Day.

You must ensure that someone is available at the collection address to hand the parcel to the carrier.

You must return all Equipment, accessories and reusable packaging supplied with the booking.

Equipment must be packed securely using the original protective and reusable packaging supplied by Captis and in accordance with any return instructions we provide.

Where a prepaid return label is supplied, it must be attached to the parcel in accordance with the instructions provided before collection.

You must not substitute unsuitable packaging where doing so creates an unreasonable risk of damage.

Where Equipment is damaged because you failed to use the supplied packaging or failed to pack it with reasonable care, Damage Protection may not apply to damage caused by that failure.

The Equipment must be packed, labelled and ready for handover when the carrier attends the arranged collection.

If nobody is available for the scheduled collection, the Equipment is not ready for collection, or the carrier is otherwise unable to collect for a reason attributable to you, you must contact Captis promptly.

You may be responsible for reasonable additional carrier costs or other reasonable losses caused by a missed collection where the failure was attributable to you.

Where Captis agrees an alternative return method, such as return through an approved carrier location, you must follow the return instructions we provide.

Where appropriate, keep your return receipt or other evidence that the parcel was handed to the carrier until Captis confirms its return.

Once you have correctly packaged the Equipment, complied with our return instructions and handed it to our nominated carrier within the required time, you will not normally be held responsible solely because the carrier subsequently delays, loses or damages the parcel, except where your own act or omission caused or materially contributed to the loss or damage.

13. Late returns and extensions

If you need the Equipment for longer, contact Captis before the scheduled return collection.

Where the Equipment is available, we may agree an extension and tell you the additional rental charge.

An extension is only confirmed when Captis agrees to it in writing.

A return collection arranged by Captis for the first Working Day after the Hire Period ends does not itself constitute a late return and does not extend the paid Hire Period, provided you comply with the agreed return arrangements.

Late Equipment can prevent another customer receiving their booking. We therefore reserve the right to charge a reasonable additional hire charge where Equipment is returned late without an agreed extension.

Any late-return charge will be proportionate to the additional hire period and the loss or costs reasonably caused by the late return.

If a scheduled collection is missed because nobody is available, the Equipment is not ready, or the agreed return process has not been followed, you may be responsible for reasonable additional carrier costs.

Where a missed collection causes the Equipment to remain in your possession beyond the agreed return arrangements, we may also charge a reasonable additional hire charge where appropriate, taking account of the circumstances and any loss or costs reasonably caused by the delay.

A failed or missed collection for reasons outside your reasonable control will not automatically result in an additional charge. You should contact Captis promptly so that alternative arrangements can be made.

14. Cancellation and scheduling

We understand that plans change. You may request cancellation or rescheduling by contacting Captis.

14.1 Cancellation before dispatch

If you cancel a confirmed booking before the Equipment has been dispatched, we will refund 100% of the affected Equipment Hire Charges, less any non-recoverable courier or delivery costs that Captis has already reasonably incurred specifically for your booking.

If the booking is cancelled before dispatch, the £175 refundable deposit will be refunded in full.

14.2 Cancellation after dispatch

If you cancel after the Equipment has been dispatched, no contractual refund of the affected Equipment Hire Charges will normally be due.

This reflects the fact that the Equipment has been reserved for your Hire Period and Captis will normally have committed the Equipment and associated fulfilment and delivery arrangements to your booking.

Nothing in this section permits Captis to retain or recover more than it is lawfully entitled to, and nothing in this section affects any statutory rights you may have as a consumer.

14.3 Rescheduling

If you would like to change your Hire Period rather than cancel your booking, please contact Captis as soon as possible.

We may be able to reschedule your booking, subject to Equipment availability. A request to reschedule does not automatically change or cancel the existing booking.

Any change to your Hire Period is only agreed once confirmed by Captis in writing.

14.4 Statutory rights

This contractual cancellation policy is separate from any statutory cancellation rights you may have as a consumer.

Nothing in these Terms excludes or restricts your statutory rights.

15. Deposit refunds and amounts due

The £175 refundable deposit is your accidental-damage excess taken in advance, as described in section 10.

If the Equipment and all supplied accessories are returned as agreed and no amount is due under these Terms, the £175 will be refunded in full after inspection.

Where an amount is lawfully due under these Terms, we may deduct it from the deposit and will explain the basis of any deduction in accordance with section 19. Any remaining balance will be refunded after inspection.

Deductions for qualifying accidental damage are subject to the maximum £175 excess in sections 9 and 10. Other amounts lawfully due, including liability for excluded circumstances, are treated separately and may exceed £175. Any amount retained from the deposit will be credited against the amount due.

16. Faults and our responsibility

Captis will take reasonable care to ensure Equipment is inspected and in good working order before dispatch.

Photographic equipment can nevertheless develop unexpected faults.

If Equipment develops a fault, stop using it where continued use could cause further damage and contact us as soon as reasonably practicable.

Nothing in these Terms excludes or restricts any legal rights you have concerning goods hired from us, including rights relating to Equipment being as described, of satisfactory quality and fit for an agreed purpose where those rights apply.

Nothing in these Terms excludes or limits liability where it would be unlawful for us to do so, including liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation.

Subject to your statutory rights, Captis will not normally be responsible for losses that were not reasonably foreseeable when the contract was made or for losses caused by your own breach of these Terms.

If you are hiring wholly or mainly for business purposes, different legal considerations may apply and you should contact us if you require business-specific terms.

17. Cancellation by Captis

We may cancel a booking before dispatch where there is a reasonable reason to do so, including Equipment becoming unexpectedly unavailable, suspected fraud, failure of required payment or verification, or circumstances outside our reasonable control.

If we cancel a booking through no fault of yours and cannot offer an acceptable alternative, we will refund the affected Hire Charges you have paid and the £175 refundable deposit.

We may terminate a hire or require Equipment to be returned where there is a serious breach of these Terms, fraud or suspected fraud, deliberate misuse, unlawful use, material payment default or a reasonable belief that the Equipment is at significant risk.

18. Events outside reasonable control

Neither you nor Captis will be responsible for a failure or delay caused by circumstances genuinely outside that party’s reasonable control to the extent permitted by law.

Where such circumstances materially affect a booking, we will try to reach a reasonable solution with you, which may include rescheduling, substitution or refund as appropriate.

19. Payment recovery and amounts owed

You remain responsible for amounts lawfully due under your rental contract.

Where additional amounts become payable—for example, an agreed extension, qualifying damage charge, missing accessory, additional carrier cost or Replacement Value—we will explain the basis of the charge and, where reasonably possible, provide supporting information.

Captis may use lawful payment recovery methods available to it under the payment agreement and applicable law.

Where a genuine dispute exists, we will give you a reasonable opportunity to raise it.

We may use appropriate debt-recovery or legal processes to recover sums that remain lawfully unpaid.

20. Personal information

Captis processes personal information in accordance with our Privacy Policy, which also explains our use of cookies and similar technologies on the Captis website.

We may share information where reasonably necessary to administer your booking, including with:

• payment processors;
• appointed delivery carriers;
• professional advisers;
• fraud-prevention and identity-verification providers where used;
• debt-recovery or legal advisers where money is lawfully outstanding; and
• law-enforcement agencies where reasonably necessary or legally required.

Payment-card information may be processed directly by our payment provider and may not be stored by Captis.

Please see our Privacy Policy for further information.

21. Changes to these Terms

The Terms applying to your booking are those made available to you when your booking is accepted.

We may update these Terms for future bookings.

We will not retrospectively make a material change to an existing confirmed booking simply by publishing new Terms on our website.

Any agreed material variation to an existing booking should be recorded in writing.

22. Severability and waiver

If a court or other competent authority finds part of these Terms unlawful or unenforceable, the remaining provisions will continue to apply so far as legally possible.

If either party does not immediately enforce a right under these Terms, that does not necessarily mean that right has been waived.

23. Governing law

These Terms are governed by the laws of England and Wales.

If you are a consumer resident elsewhere in the United Kingdom, you may also benefit from mandatory protections and rights to bring proceedings available to you under applicable law.

Nothing in these Terms is intended to restrict any mandatory consumer rights.

24. Contacting Captis

Questions about a booking, cancellation, Equipment fault, loss, damage or these Terms should be sent to Captis using the contact details published on our website.

When contacting us about an existing hire, please include your booking number where possible.

Important: These Terms form part of your rental agreement with Captis. Please read them before placing your order.

Damage Protection summary

This summary is provided for convenience only. Sections 9–11 and 15 contain the full terms governing Damage Protection, the £175 refundable deposit, loss, theft and non-return.

Qualifying accidental damage is normally subject to a maximum £175 excess, taken in advance at booking as a refundable deposit and held during the hire. If the Equipment and all supplied accessories are returned as agreed and no amount is due, the £175 is refunded in full after inspection. Qualifying repair costs may be deducted up to the maximum £175 excess.

Loss, theft, non-return, deliberate or reckless damage, gross negligence, misuse, fraud, unauthorised lending or sub-hiring, prohibited use and other excluded circumstances are treated separately and may result in liability above £175 as described in these Terms.

Captis is the trading name of Captis Solutions Limited. Registered in England & Wales. Company number 06736423.

Registered address:
White House
White House Lane
Cote
Highbridge
TA9 3PD

This address is not public facing and should only be used for official correspondence. No facility to collect or return Equipment is offered at this address.