Version 0.1 — September 2026

These Rental Terms & Conditions (“Terms”) apply when you hire photographic equipment from Captis Solutions Limited.

Please read them carefully before placing an order. By placing an order, you agree to these Terms.

Nothing in these Terms affects your statutory rights as a consumer.

1. About Captis

“Captis”, “we”, “us” and “our” mean Captis Solutions Limited.

“Customer”, “you” and “your” mean the person placing the order and hiring the Equipment.

“Equipment” means any camera, lens, accessory, case, battery, charger, cap, hood, collar, cable or other item supplied as part of your hire.

“Hire Period” means the period shown in your Booking Confirmation during which the Equipment is hired to you.

“Booking Confirmation” means our written confirmation that we have accepted your booking.

“Possession Period” means the period beginning when the Equipment is delivered to you or collected by you and ending when the Equipment has been returned to Captis or our nominated carrier and, where appropriate, received and checked by us.

“Replacement Value” means the reasonable cost to Captis of replacing an item with the same model or, where that is not reasonably available, an equivalent item of similar specification and condition.

2. Booking and formation of the contract

Submitting an order through our website is an offer to hire the selected Equipment from Captis.

Your booking is not guaranteed merely because an order has been submitted or payment has been authorised.

A contract is formed when Captis accepts your order and sends you a Booking Confirmation.

All bookings are subject to Equipment availability and any reasonable security or verification checks we consider appropriate.

We may decline an order before accepting it where, for example, Equipment is unavailable, payment cannot be authorised, information supplied appears inaccurate, or we reasonably consider additional verification necessary.

If we cannot fulfil a booking that we have already accepted, we will contact you as soon as reasonably practicable. Where appropriate, we may offer comparable replacement Equipment, alternative dates or a full refund for the affected Equipment.

You are not required to accept substitute Equipment.

3. Eligibility and verification

You must be at least 18 years old and legally capable of entering into a contract.

You must provide accurate and complete information when making a booking.

Captis does not normally require a security deposit or identity documents for every booking.

However, we reserve the right to undertake reasonable fraud-prevention, identity, address or payment verification where a booking presents an increased risk.

We may request additional information or a refundable security deposit before dispatch in appropriate circumstances.

Examples may include unusually high-value orders, discrepancies between billing and delivery information, temporary accommodation, unusual payment activity, short-notice bookings or other reasonable fraud or security concerns.

Any such request will be proportionate to the circumstances.

4. Prices and payment

The rental price, delivery and return charge, any optional Damage Waiver and the total amount payable will be displayed before you place your order.

Unless otherwise stated, prices shown to consumers include any VAT that Captis is legally required to charge.

Captis currently requires payment in full when a booking is made.

Where Captis has not yet accepted the booking and subsequently declines it, any payment already collected will be refunded.

The standard DPD delivery and return service is charged separately from the Equipment rental and will be shown at checkout.

Optional services selected by you will be separately identified.

5. Hire Period

Your Hire Period is shown in your Booking Confirmation.

The Equipment may arrive before the first day of your Hire Period. You will not be charged additional rental solely because Captis dispatches Equipment early to help ensure it arrives in time.

The Equipment remains the property of Captis or, where applicable, its lawful owner at all times.

You acquire no ownership rights in the Equipment.

You must not sell, sub-hire, lend, pledge, dispose of or otherwise transfer possession of the Equipment to another person without our prior written consent.

6. Delivery

Captis normally arranges tracked delivery using DPD or another reputable carrier.

You must provide a complete and accurate delivery address and ensure that someone is available to receive the Equipment where required.

You must not deliberately redirect the Equipment to an unauthorised address or transfer possession to another person without our agreement.

Carrier tracking information may be provided directly by Captis or the carrier.

We will take reasonable steps to dispatch Equipment so that it arrives before or by the beginning of your Hire Period.

Courier services can occasionally experience delays outside our reasonable control.

If the carrier fails to attempt delivery by the start of the Hire Period for reasons not attributable to you, please contact us promptly. We will work with you to find a reasonable solution, which may include adjusting the Hire Period, rescheduling the booking or providing an appropriate refund.

If delivery is delayed because nobody was available to receive the parcel, the address supplied was incorrect, or you requested a diversion which caused the delay, the original Hire Period will normally continue.

7. Checking the Equipment on arrival

Please inspect the Equipment promptly after delivery.

You should notify Captis as soon as reasonably practicable, and preferably within 24 hours, if:

• Equipment is missing;
• an accessory is missing;
• Equipment appears damaged;
• Equipment does not operate correctly; or
• its condition materially differs from that expected.

Where possible, stop using Equipment that appears damaged or develops a fault and contact us.

We will take reasonable steps to resolve genuine faults, which may include troubleshooting, replacement Equipment, adjustment of the Hire Period or an appropriate refund.

You will not be responsible for a pre-existing defect or damage that was present when the Equipment was supplied to you.

8. Your responsibility for the Equipment

During the Possession Period you must take reasonable care of the Equipment and take reasonable precautions against damage, loss and theft.

You must:

• use the Equipment for its intended purpose;
• follow relevant manufacturer instructions;
• keep it under your reasonable possession and control;
• protect it from avoidable impact, water, sand, excessive heat, extreme conditions and other foreseeable hazards;
• keep it secure when not in use;
• not leave it unattended in an obviously insecure location;
• not alter, dismantle or attempt unauthorised repairs;
• not remove or obscure serial numbers, asset labels or identifying marks;
• stop using Equipment if continuing to use it could cause further damage; and
• tell Captis promptly if Equipment is damaged, lost or stolen.

Fair cosmetic wear resulting from careful normal use is not chargeable.

Damage to optical glass, significant impact damage, liquid ingress and other damage affecting the operation, value or future hireability of Equipment will not normally constitute fair wear and tear.

9. Damage Protection Included

Unless expressly stated otherwise, qualifying Captis hires include Damage Protection.

Damage Protection is a contractual limitation of your liability to Captis for qualifying accidental damage to hired Equipment. It is not intended to give you a general insurance policy.

Subject to these Terms, where Equipment suffers accidental damage during normal permitted use and you have taken reasonable care of it, your liability for that incident will normally be limited to a maximum £350 accidental-damage excess.

Where the reasonable cost of repair is less than £350, you will normally only be liable for the lower amount.

Where qualifying accidental damage renders Equipment beyond economic repair, your liability will normally remain limited to £350 provided you have complied with these Terms and the damaged Equipment is returned to us and can be identified as the hired Equipment.

Damage Protection does not remove your obligation to take reasonable care of the Equipment.

Damage Protection does not normally apply where damage or loss results from:

• deliberate or reckless conduct;
• gross negligence or a serious failure to take reasonable care;
• unauthorised repair, modification or dismantling;
• use for an unlawful or prohibited purpose;
• knowingly continuing to use damaged or malfunctioning Equipment where doing so causes further damage;
• handing, lending or sub-hiring the Equipment to another person without permission;
• failure to follow reasonable operating or safety instructions;
• failure to return the Equipment;
• fraud or deliberate misrepresentation; or
• circumstances otherwise expressly excluded under these Terms.

Where Damage Protection does not apply, you may be responsible for the reasonable cost of repair or, where the Equipment cannot economically be repaired or returned, its reasonable Replacement Value.

10. Optional Damage Waiver

Where offered at checkout, you may purchase an optional Damage Waiver.

The price will be displayed before you complete your booking and may be calculated as a percentage of the Equipment rental charge.

For qualifying accidental damage covered by section 9, purchasing the Damage Waiver reduces the standard £350 accidental-damage excess to £0.

The Damage Waiver does not remove your responsibility to take reasonable care of the Equipment and does not cover circumstances excluded from Damage Protection under section 9.

In particular, the Damage Waiver does not automatically limit liability for deliberate damage, fraud, non-return, prohibited use, unauthorised transfer or other excluded circumstances.

11. Loss, theft and non-return

Loss, theft and non-return are treated differently from qualifying accidental damage.

You must notify Captis as soon as reasonably practicable if Equipment is lost or stolen.

Where theft has occurred, you must report it promptly to the police and provide Captis with the crime reference number and reasonable information concerning the circumstances.

The £350 accidental-damage excess and optional Damage Waiver do not automatically limit your liability for lost, stolen or unreturned Equipment.

Your liability will depend on the circumstances, including whether you complied with these Terms and took reasonable precautions to protect the Equipment.

Where Equipment is not returned and no applicable limitation of liability applies, Captis may seek to recover the reasonable Replacement Value of the Equipment together with other sums lawfully due under the contract.

If Equipment remains unreturned for seven days after it should have been handed to our nominated carrier, and you have neither provided a reasonable explanation nor agreed an extension with us, we may treat the Equipment as unreturned, take reasonable recovery action and, where appropriate, report the matter to the police.

Nothing in this section permits Captis to recover more than its lawful entitlement.

12. Returning Equipment

Unless otherwise agreed, Captis will arrange the return using our nominated DPD return service or another carrier.

You must return all Equipment, accessories and packaging supplied with the booking.

Equipment must be packed securely using the protective packaging supplied by Captis and in accordance with any return instructions we provide.

You must not substitute unsuitable packaging where doing so creates an unreasonable risk of damage.

Where Equipment is damaged because you failed to use the supplied packaging or failed to pack it with reasonable care, Damage Protection or the optional Damage Waiver may not apply to damage caused by that failure.

You must hand the parcel to the nominated carrier or approved DPD location by the return deadline specified in your booking instructions.

Keep your return receipt or other evidence that the parcel was handed to the carrier until Captis confirms its return.

Once you have correctly packaged the Equipment, complied with our return instructions and handed it to our nominated carrier within the required time, you will not normally be held responsible solely because the carrier subsequently delays, loses or damages the parcel, except where your own act or omission caused or materially contributed to the loss or damage.

13. Late returns and extensions

If you need the Equipment for longer, contact Captis before the scheduled return deadline.

Where the Equipment is available, we may agree an extension and tell you the additional rental charge.

An extension is only confirmed when Captis agrees to it in writing.

Late Equipment can prevent another customer receiving their booking. We therefore reserve the right to charge a reasonable additional hire charge where Equipment is returned late without an agreed extension.

Any late-return charge will be proportionate to the additional hire period and the loss or costs reasonably caused by the late return.

You may also be responsible for reasonable additional carrier costs caused by a missed return collection or failure to follow the agreed return process.

14. Cancellation and rescheduling

We understand that plans change.

You may request cancellation or rescheduling by contacting Captis.

Our cancellation charges, if any, will be reasonable and will reflect factors such as how close the cancellation is to dispatch, costs already incurred and our reasonable ability to re-hire the Equipment.

Where we are able to re-hire the Equipment or avoid a cost, we will take that into account.

Any cancellation policy displayed during booking forms part of your contract and will be made available before you pay.

Where you have a statutory right to cancel, nothing in these Terms removes that right.

Where you ask us to begin providing a service during a statutory cancellation period, any rights and charges relating to that request will be dealt with in accordance with applicable consumer law.

15. Security deposits

Captis does not normally require a security deposit.

We may, however, require a reasonable refundable deposit for particular bookings following an appropriate risk assessment.

If a deposit is required, we will tell you the amount before dispatch.

Any deposit will be returned after the Equipment has been received and checked, less any amount that we are lawfully entitled to retain or recover under the contract.

16. Faults and our responsibility

Captis will take reasonable care to ensure Equipment is inspected and in good working order before dispatch.

Photographic equipment can nevertheless develop unexpected faults.

If Equipment develops a fault, stop using it where continued use could cause further damage and contact us as soon as reasonably practicable.

Nothing in these Terms excludes or restricts any legal rights you have concerning goods hired from us, including rights relating to Equipment being as described, of satisfactory quality and fit for an agreed purpose where those rights apply.

Nothing in these Terms excludes or limits liability where it would be unlawful for us to do so, including liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation.

Subject to your statutory rights, Captis will not normally be responsible for losses that were not reasonably foreseeable when the contract was made or for losses caused by your own breach of these Terms.

If you are hiring wholly or mainly for business purposes, different legal considerations may apply and you should contact us if you require business-specific terms.

17. Cancellation by Captis

We may cancel a booking before dispatch where there is a reasonable reason to do so, including Equipment becoming unexpectedly unavailable, suspected fraud, failure of required payment or verification, or circumstances outside our reasonable control.

If we cancel a booking through no fault of yours and cannot offer an acceptable alternative, we will refund the affected Hire Charges you have paid.

We may terminate a hire or require Equipment to be returned where there is a serious breach of these Terms, fraud or suspected fraud, deliberate misuse, unlawful use, material payment default or a reasonable belief that the Equipment is at significant risk.

18. Events outside reasonable control

Neither you nor Captis will be responsible for a failure or delay caused by circumstances genuinely outside that party’s reasonable control to the extent permitted by law.

Where such circumstances materially affect a booking, we will try to reach a reasonable solution with you, which may include rescheduling, substitution or refund as appropriate.

19. Payment recovery and amounts owed

You remain responsible for amounts lawfully due under your rental contract.

Where additional amounts become payable—for example, an agreed extension, qualifying damage charge, missing accessory or Replacement Value—we will explain the basis of the charge and, where reasonably possible, provide supporting information.

Captis may use lawful payment recovery methods available to it under the payment agreement and applicable law.

Where a genuine dispute exists, we will give you a reasonable opportunity to raise it.

We may use appropriate debt-recovery or legal processes to recover sums that remain lawfully unpaid.

20. Personal information

Captis processes personal information in accordance with our Privacy Policy.

We may share information where reasonably necessary to administer your booking, including with:

• payment processors;
• DPD or another delivery carrier;
• professional advisers;
• fraud-prevention and identity-verification providers where used;
• debt-recovery or legal advisers where money is lawfully outstanding; and
• law-enforcement agencies where reasonably necessary or legally required.

Payment-card information may be processed directly by our payment provider and may not be stored by Captis.

Please see our Privacy Policy for further information.

21. Changes to these Terms

The Terms applying to your booking are those made available to you when your booking is accepted.

We may update these Terms for future bookings.

We will not retrospectively make a material change to an existing confirmed booking simply by publishing new Terms on our website.

Any agreed material variation to an existing booking should be recorded in writing.

22. Severability and waiver

If a court or other competent authority finds part of these Terms unlawful or unenforceable, the remaining provisions will continue to apply so far as legally possible.

If either party does not immediately enforce a right under these Terms, that does not necessarily mean that right has been waived.

23. Governing law

These Terms are governed by the laws of England and Wales.

If you are a consumer resident elsewhere in the United Kingdom, you may also benefit from mandatory protections and rights to bring proceedings available to you under applicable law.

Nothing in these Terms is intended to restrict any mandatory consumer rights.

24. Contacting Captis

Questions about a booking, cancellation, Equipment fault, loss, damage or these Terms should be sent to Captis using the contact details published on our website.

When contacting us about an existing hire, please include your booking number where possible.

Important: These Terms form part of your rental agreement with Captis. Please read them before placing your order.

Damage Protection summary: qualifying accidental damage is normally subject to a maximum £350 excess. Where purchased, the optional Damage Waiver reduces that qualifying accidental-damage excess to £0. Loss, theft, non-return, deliberate damage, gross negligence and other excluded circumstances are treated separately as described above.